Managing Notifications

The notification system in TapeAlert allows you to track, monitor, and troubleshoot all notifications received from your Tape workflows.

Recent Notifications

The “Recent Notifications” section on the dashboard shows the latest notifications received across all your organizations. This provides a quick overview of the most recent activity.

For each notification, you can see:

  • The timestamp of when the notification was received
  • The status of the notification (Delivered, Failed, Pending)
  • Which organization and webhook received the notification
  • The type of notification (error, workflow.error, etc.)

Notification Details

Click on any notification to view its details:

  • Full payload content received from Tape
  • Delivery status to each configured destination
  • Error messages for any failed deliveries
  • Timestamps for each delivery attempt
  • Links to related records in Tape (if available)

Notification Logs

To view all notification logs, click “View All” in the Recent Notifications section. The Notification Logs page allows you to:

  • Filter notifications by organization, webhook, status, and date
  • Search for specific notification content
  • Sort notifications by different parameters
  • Export logs for troubleshooting or record-keeping

Notification Status Types

Notifications can have the following status types:

  • Delivered: Successfully sent to all configured destinations
  • Partially Delivered: Delivered to some destinations but failed for others
  • Failed: Failed to deliver to any destination
  • Pending: Currently being processed for delivery

Resending Notifications

If a notification failed to deliver, you can attempt to resend it:

  1. Navigate to the notification details page
  2. Click the “Resend” button
  3. Choose which destinations to attempt delivery to
  4. Confirm the resend action

Notification Limits

Your plan determines how many notifications you can process per month. You can view your current usage and limits in the Partner Administration section.

Best Practices

Here are some best practices for managing notifications:

  • Regularly check notification logs to ensure all webhooks are functioning properly
  • Set up critical notifications to be sent to multiple destinations for redundancy
  • Configure appropriate email subjects to help recipients identify important notifications
  • Use the filter and search features to troubleshoot specific notification issues

Next Steps