Webhook Verification

When you add a webhook URL to your Tape workflow, the system automatically verifies the webhook to ensure it’s properly connected and authorized to receive notifications.

How Verification Works

  1. Initial Creation: When you create a webhook in TapeAlert, it starts in a “Pending Verification” state.

  2. Adding to Tape: You add the webhook URL to your Tape workflow settings.

  3. Verification Request: Tape sends a verification request to your webhook URL when it’s first added.

  4. Automatic Verification: Our system receives this request and processes it using your Tape API key.

  5. Status Update: Once verified, the webhook status changes from “inactive” to “Active”.

Verification Timeline

Verification typically happens normaly within a few seconds of adding the webhook URL to your Tape organisation. If your webhook remains in the “inactive” state for more than 15 minutes, there might be an issue.

Troubleshooting Failed Verification

If your webhook is not verifying properly:

  1. Check the URL: Ensure you’ve copied the exact URL from TapeAlert to your Tape workflow. - we provide a copy button to help with this.

  2. API Key: Verify that your Tape API key is correct and has the necessary permissions. - We try and check this before providing the URL but there could be ocasions when there is an issue with the key

  3. Organization Access: Make sure the API key belongs to the same Tape organization where you’re adding the webhook. Again we run checks to minamise the risk of this happening

  4. Check Logs: Review the webhook logs in TapeAlert for any error messages.

Webhook Security

All webhooks are secured with unique IDs that are difficult to guess.

Next Steps