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Custom Plans and Pricing

TapeAlert offers custom plans for organizations with unique requirements that extend beyond our standard pricing tiers. This guide explains the custom pricing options, how to request them, and how they work.

When to Consider a Custom Plan

A custom plan might be right for your organization if:

  • You need to connect more than 10 Tape organizations
  • You process over 10,000 notifications per month
  • You require more than 5 user accounts
  • You need specialized integration features
  • You want custom notification channels
  • You require enterprise-level support or SLAs

Types of Custom Plans

Enterprise Plan

Our Enterprise plan is completely customizable and can include:

  • Unlimited organizations: Connect as many Tape organizations as you need
  • Custom notification limits: Set your own monthly notification allowance
  • Unlimited users: Add your entire team with custom role permissions
  • Priority support: Get access to dedicated support with faster response times
  • SLA guarantees: Service level agreements for uptime and support response
  • Custom integrations: We can develop specialized integrations for your workflow
  • White-labeling options: Custom branding options for notification emails

Agency Plan

Designed for agencies managing multiple clients, this plan includes:

  • Client management: Separate organizations by client
  • Multi-level access: Give clients limited access to their own notifications
  • Consolidated billing: Single invoice for all your clients
  • Volume discounts: Reduced per-notification pricing at scale

Custom Pricing Factors

Several factors influence custom pricing:

  • Number of organizations: How many Tape organizations you need to connect
  • Notification volume: Expected monthly notification throughput
  • User seats: Number of team members requiring access
  • Support level: Standard, priority, or dedicated support options
  • Integration requirements: Any custom integrations needed
  • Contract length: Annual vs. monthly commitments

Requesting a Custom Plan

To inquire about custom pricing:

  1. Navigate to Partner Administration > Account & Plan
  2. Click Contact Us under the Enterprise plan section
  3. Fill out the inquiry form with your requirements:
    • Number of organizations needed
    • Expected monthly notification volume
    • Number of users needed
    • Special requirements or features
    • Timeline for implementation

Our team will typically respond within 1-2 business days with a custom quote and plan configuration.

Custom Plan Management

Once your custom plan is active:

  • Billing: Custom plans are typically billed monthly or annually
  • Plan Changes: Contact your account representative for any plan adjustments
  • Custom Limits: Your dashboard will display your custom limits rather than standard plan limits
  • Feature Access: Any special features included in your plan will be automatically enabled

Price Override Feature

In some cases, we can apply a price override to standard plans:

  • Educational Institutions: Discounted pricing for schools and universities
  • Non-Profit Organizations: Reduced rates for qualified non-profits
  • Startup Programs: Special pricing for startups in acceleration programs
  • Volume Commitments: Discounted rates for annual commitments

Price overrides maintain the same features as standard plans but with adjusted pricing.

Enterprise Support

Custom plans include enhanced support options:

  • Dedicated Account Manager: A single point of contact for your account
  • Expedited Support: Priority handling of support requests
  • Regular Reviews: Scheduled calls to review performance and usage
  • Training Sessions: Custom training for your team
  • Implementation Assistance: Help with setting up complex notification flows

Next Steps